Terms
Last updated 2 October 2026.
Who you are contracting with
Kaltix, operated by Helmut Tourinho, a sole trader in Spain. Questions: legal@kaltix.dev.
What the service is
Kaltix connects your business to WhatsApp through Meta's platform, and gives you somewhere to build and run the conversations. You bring a phone number; Meta creates your WhatsApp Business Account inside your own business portfolio.
Your account, and ours
Your WhatsApp Business Account and your phone number are yours, held in your own Meta portfolio. You can take them elsewhere, and we will not obstruct a migration. Your Kaltix account needs at least one admin at all times; an admin can invite and remove people, including developers, without asking us.
What you agree not to do
Meta's WhatsApp Business Messaging Policy applies to everything you send, and a breach can suspend your account rather than ours. In particular: message only people who agreed to hear from you, keep an opt-out working, and do not use this for anything Meta prohibits. We may refuse or stop a send that would breach that policy.
Paying
Subscriptions are charged in advance for the month ahead. Your plan includes a number of messages that depends on where you send them, because Meta's price varies by country; what each plan includes is shown before you buy. Allowances reset each month and do not carry over, and there is no stored balance to lose. You can cancel from inside your account without contacting us.
Spending limits
You get a cap, and it blocks rather than warns. At the cap, campaigns stop and replies inside an open conversation keep going.
When a payment fails
We retry for about two weeks. During that time the account keeps receiving messages; sending stops when the retries are exhausted. A suspended account never loses access to its own data or its ability to export it.
What we do not promise
WhatsApp is Meta's, and we cannot promise it will be available. We publish an availability target and real incident history rather than a credited uptime guarantee, because at these prices a guarantee we cannot honour upstream would be worth nothing. We are not liable for lost profits, and our liability is limited to what you paid us in the previous twelve months.
Support
Response targets are published per plan. Where a problem needs Meta or our messaging carrier to resolve it, our timeframe extends to theirs and we tell you where it stands at least once each business day.
Ending it
You can cancel at any time and keep the service until the period you paid for runs out. We can end an account that breaches Meta's policy or these terms, or that does not pay. Either way you keep the right to export your data.
Law
Spanish law applies, and the courts of Spain have jurisdiction. If you are a consumer rather than a business, this does not remove rights your own country gives you.